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Shipping and store policies

 

Shipping and Delivery - Shipping costs

Peng Furnishings Shipping Pricing Matrix for Continental United States

Orders Totaling up to $450.00……………  $79.00

Orders Totaling $450.01-$750.00…….....$129.00

Orders Totaling $750-$2500.00……….... $149.00

Orders Totaling above $2500.00………... $250.00

 

Peng Furnishings Shipping Pricing Matrix for Alaska and Hawaii

Orders Totaling up to $450.00…………… $158.00

Orders Totaling $450.01-$750.00……...... $258.00

Orders Totaling $750-$2500.00………….. $298.00

Orders Totaling above $2500.00………….$500.00

 

Delivery Time - Time required for delivery

During the ordering procedure, we will inform you of the time required for delivery and the various forms of delivery available for the goods purchased.

However, Peng Furnishings reserves the right to divide your order into part shipments. In this case, your charge card or credit card will only be debited for the goods shipped and for a single shipment.

 

Delivery Time - Problems of delivery

In order for your claim to be accepted, please notify us of it within a maximum of thirty (30) calendar days from the date of confirmation of your order.

You should check that your shipment is correct on delivery. If there are any discrepancies in your order when the products are delivered to you, you should note the nature of the potential discrepancy (e.g., open package, damaged goods, etc.) by hand, if possible, on the delivery notice, and sign.

If the goods do not conform to your order or you are not satisfied with them, you may return them, exchange them or request a refund according to the terms and conditions contained in the returns section.

 

Returns - Exchanges - Refunds

You are entitled to return any product ordered via the Peng Furnishings website within the thirty (30) calendar days following the date of delivery, subject to the following terms and conditions:

Returns must be sent in their original condition and packaging to the following address:

Peng Furnishings | 460 Harrison Avenue | Suite A6 | Boston, MA 02118

You must enclose the original receipt with your returns, or a copy if you are returning part of your order.

 

For items received as a gift obtained from the Peng Furnishings website, you are only entitled to a merchandise exchange.

You may exchange the item either:

- for a different item in the same product category

- for one or several different items which together are equal in value to the full value of the original item you
  received as a gift.

If you exchange goods, the shipping costs for the first delivery will not be refunded. However, you will not be charged for the shipping costs of the second delivery. Only one exchange by item will be honored.